228 in 10 Minutes
Yesterday I got the mail for my parents and saw their monthly Time Warner internet bill. Intrigued, I pulled open the envelope and was shocked to learn that they were paying $48.99 per month for cable internet. That was only internet. No phone or cable television. Right away, I found Time Warner’s customer service number and called them up. I knew my parents were being overcharged and so as politely as I could, I asked if it was possible to downgrade the plan to a more basic model (and thus lower the monthly bill) or if there was any way for them to keep the service but cut the cost. I told them that we were a loyal long time Time Warner customer and would like to stay with Time Warner if possible. I brought up the fact that Verizon was also offering service in our area and would be cheaper (though I didn’t mention that it would be slower too). The customer representative also chimed in that they would like us to stay with Time Warner. After a few minutes of searching, she said they would be able to lower our bill to $29.99 per month for 12 months starting now and whether that sounded good. Never to look a gift horse in it’s mouth, I snatched up the deal and said that’s great! I reconfirmed the deal she gave us, said thank you, and hung up the phone. All in all, it took less than ten minutes and in one phone call I was able to save my parents $228 over the period of one year. I need to remember to do this again next year when the deal expires.
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